TUI has partnered with SignLive to offer a British Sign Language (BSL) service for deaf people.
The service, which went live this this week, allows deaf customers to have their conversations interpreted into British Sign Language (BSL). TUI claims to be the first UK tour operator to offer this facility.
Travellers can sign up for free to signlive.co.uk and make calls using the online directory. Their telephone conversations will then be interpreted by the TUI Accessibility team in real time.
Sue Bradley, TUI Director of Customer Experience, said: “At TUI we want to make travelling with us as easy as possible for everyone. SignLive has come to us with an amazing solution for our customers who use British Sign Language (BSL). This service means that these customers can have conversations with our team to ensure they book the perfect holiday for them and get any additional support they might need.
“Customers can speak to our contact centre team about new or existing bookings all by signing up to SignLive for free for support with hotel information, navigating airports or booking accessible transfers in resorts.”
Fiona Mackay, COO of SignLive added: “We’re delighted to be working with TUI to make travel more accessible for deaf people. This partnership makes communication smoother and the overall experience of going on holiday much easier for British Sign Language users. Customers can travel with confidence knowing they can communicate via an interpreter throughout their journey.”