Explore Big Interviews

Agent explains how the gift of the gab has led to lifetime clients

Meet Tracie Ruffell, Founder of Exemplar Travel, who says she’s got a “PhD in life”. Charlotte Flach finds out more...

Luxury at the end of the line

Aikens Lake Wilderness Lodge has plenty of ways to enjoy the lake for non-fishermen, says Pit Turenne, Aikens Partner, General...

TUI: “We’ve made significant progress– but it’s only the beginning”

Marina Snellenberg, TUI’s Senior Customer Experience Accessibility Manager, sets out the tour operator’s plans to keep its accessibility momentum going...

Spain: “Accessibility is integral to the visitor experience”

Jesús Ruiz, Head of Sustainability, Accessibility and Impact, Spanish Tourist Office UK explains how Spain is making inclusion central to...

Solo travellers – what agents need to know about selling to them

Jane Cunningham, Director of European Engagement at Destinations International, examines how travel agents can better support solo travellers...

Victoria: accessibility, wellness and First Nations experiences

Jodi Westbury, Vice President of Marketing at Destination Greater Victoria, says British Columbia's provincial capital is prioritising working closely with...

Winged Boots: “Agents need luxury partners they can trust”

Winged Boots MD David Ox discusses launching Winged Boots For Agents, surging bespoke luxury demand, and the rise of concierge-led...

Fam trips: Valuable learning experience or just a “jolly”?

We asked our expert panel of travel agents: 'when you are offered a place on a fam trip which factors...

Wendy Wu: “We’re involving agents in conversations about NA itineraries”

Gary King, Head of Trade Sales, and Jayne White, North America Product Manager at Wendy Wu Tours, discuss expansion into...

“We want equality, not special treatment”

Amo Raju, a Travel For Every Body Awards judge, highlights where the travel industry is falling short on accessibility and...

Baltimore: A city with great value and access to Maryland

Kireem Swinton, President and CEO at Visit Baltimore, says travellers will feel like they belong in Maryland’s biggest city, where...

Barbados: A year-round destination offering immersive travel experiences

Élan Mottley-Harris, Director of Barbados Tourism Marketing Inc. (BTMI), says that visitors now want a more immersive experience when they...

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