LATAM Premium Business

The flight

I flew in the Premium Business cabin with LATAM on the newly-launched direct service from Lima, Peru – London Heathrow operated by a Boeing 787 Dreamliner aircraft. The 13-hour flight departed from Lima at 21.00 and landed at Heathrow at 14.00 the following day.

The Check- In

Premium Business passengers are able to use a separate check-in and bag drop off area with multiple self-service machines as well as manned check-in desks. Bags are given a priority tag which ensures they are first out at the final destination.

Check-in was simple and smooth and we progressed quickly through passport control followed by a swift security process in which we were able to carry liquids over 100ml.

We enjoyed the various shops and eateries before settling on Peruvian-inspired La Nacional for a final taste of the destination. We then had the opportunity to enter the Business lounge which is operated by third-party Sumaq. Black Signature, Black and Platinum members, and customers traveling in Premium Business (only for international flights and on LATAM routes) have full access to the lounge from three hours before the flight.

Services include buffet-style food, a bar, showers, wifi and rest area. Passengers are limited to two free alcoholic drinks. There is a water filling station, coffee machines, and hot and cold meal choices as well as deserts. The rest area has six flat beds with USB and plug sockets. Passengers wishing to use the shower facilities can do so by enquiring at the front desk where they receive a shower kit. The showers looked clean and in good condition.

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The Boarding

Premium Business passengers had priority, second to those that needed assistance. The boarding experience was seamless and crew were friendly and attentive. There was plenty of storage room both overhead and within the seating area.

I was given a menu for the inflight dining service and the flight attendant took my order before take-off. The Business cabin seemed full and the flight departed a few minutes late at 21.08.

I was pleased to see the airline proudly displaying its Onboard Hospitality (Selling Travel’s sister publication) Award on its screens – the airline won Best For Onboard Sustainability 2023 for its Five Initiatives to build a Sustainable Onboard Experience. 

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The seat

Premium Business consists of 30 seats in a 2-2-2 configuration. I was in one of two adjoining seats in the centre and was surprised to find no dividing panel for extra privacy. I also noticed that passengers with a window seat would have to climb over the aisle passenger once the lie-flat beds were erected, which seemed like a design flaw.

The seat itself was very spacious with plenty of legroom. The red accents on the headrest gave a pop of colour to an otherwise neutral colour scheme.

I found an amenity kit and bedding already on my seat and was thrilled to see everything is reusable and plastic-free – even the bedding is sealed in a fabric bag with the message: “When we reuse this bag we are taking care of our planet. Help us achieve this by leaving it on your seat.”

The ‘green’ theme continued with slippers stating that they had replaced a plastic bag and the amenity kit featured a bamboo toothbrush with toothpaste, lip balm, hand cream, eye mask, socks, earplugs and a towel wipe. The bag, which has been designed to be reused, reflects the vibrant South American culture with bold and colourful designs – eight in total – and have the name of the local artist proudly displayed. I was overall very impressed with LATAM’s sustainable initiatives and I was told that the airline was on track to eliminate single-use plastics by the end of 2023.

I bedded down on my fully-reclining bed with mattress pad (said to regulate temperature) pillow and duvet, all of which were soft down, and slept very well in the dimly-lit cabin.

The 18-inch touch screen offers access to over 170 movies, 430 episodes of series, over 120 music albums, and dedicated content for children. LATAM Play is the inflight entertainment system and I enjoyed new releases including Barbie and the new Indiana Jones film.

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The Service

As soon as I was in my seat I was offered a glass of champagne and a hot towel.

Due to it being a night flight, the dinner service did not commence until gone 22.00. Luckily I had already eaten in the lounge so opted for a lighter dinner with a flavourful starter of prosciutto with manchego cheese and pesto served with a fresh leaf salad.

I was pleased to see the wine list, consisting of two white wine options and two red, were sourced from Chile and Argentina, a nod to the carrier’s South American roots.

For the main I chose mixed greens with parmesan cheese, Peruvian groundcherry, cucumber, tomatoes and sautéed zucchini with local smoked trout. It was a light and refreshing meal, which is what I was looking for. Other options included grilled tenderloin with three pepper sauce, potatoes and roasted carrots and grilled fish of the day with Asian-inspired sauce and fried rice-style quinoa and vegetables.

For desert I had fresh seasonal fruit, alternative options included ice cream and coffee mousse with chocolate sauce.

For breakfast I enjoyed a cheese omelet with potatoes, coffee and orange juice and yoghurt with granola and jam.

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The verdict

A very comfortable night flight with luxurious amenities allowing for a snug and uninterrupted sleep. I was especially impressed with the airline’s commitment to sustainability and applaud it for its efforts in reducing plastic and using locally-sourced artists and produce, where possible. The crew were attentive and the service overall was to a high standard. I think privacy between seats could be improved with a dividing panel and a separate walkway to the aisle for window seats. 

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The details

Unfortunately this direct route with LATAM from Heathrow – Lima has since been suspended. LATAM does however fly direct to Sao Paulo, allowing access to LATAM’s South American network of over 140 connections, including Lima. 

Direct flights from London Heathrow to Sao Paulo, Brazil in Premium Business start from £2,314.89.

latamairlines.com