Crystal Ski Holidays has introduced a new and improved Crystal Snow Promise for customers.
The new policy now allows all customers who book their ski holiday before November 30 2023, to change their holiday before they travel fee-free if less than 10% of runs are open in the ski area they’re travelling to. If there is a lack of snow or no snow in the four days before customers are due to travel, they will be able to change to an alternative Crystal package.
This benefit is available on any Crystal package holidays departing between December 2023 and April 2024.
To give further peace of mind, there’s also the option for skiers and snowboarders to upgrade to the Crystal Snow Promise Extra for only £25pp. This policy provides more scope and flexibility with fee-free changes possible if less than 50% of runs are open in the ski area customers are travelling to.
Crystal Ski Holiday’s existing policy for customers in resort also still stands, whereby if less than 10% of runs are open in the ski area due to a lack of snow or no snow, Crystal will look to arrange up to three days of skiing in an open resort within a two-hour drive from the resort they’re staying in. Local transport and new lift passes will be provided, so all skiers need to worry about is hopping on the coach to get them there.
The new Crystal Snow Promise will be applied retrospectively for all customers who have booked so far and automatically included in all package holidays booked on or before November 30 2023 for holidays departing between December 2023 and April 2024.