Princess Cruises has revamped its agent training platform.
The OneSource platform now features a new user-friendly experience that provides “fresh and engaging” material to help agents navigate the booking process.
Key enhancements include an upgraded customer service hub; an expanded training series; engaging and educational videos; centralised brand updates; and a site tour overview.
Hayley Moore, Sales Director at Princess Cruises – UK and Europe, said: “The relaunch of OneSource is a significant milestone in our commitment to supporting our valued travel agents. Our team has worked tirelessly to develop a platform that empowers agents with the tools and resources they need to excel in selling Princess Cruises.
“By listening to agent feedback and analysing platform usage, we’ve tailored OneSource to provide the most relevant and engaging content, ensuring agents feel confident and well-equipped to promote our brand.”
