All trade partners who pre-register for Kuoni Connect, the tour operator’s new digital platform, will be entered into a draw to win one of five luxury ESPA advent calendars.
Going live on November 18, 2025, the platform will bring together booking support tools, tailored content, dedicated learning resources and AI-enabled assistance.
The launch follows extensive consultation with agents. At the core of the platform is a suite of purpose-built tools including a Learning Lounge, where agents can discover Kuoni’s brand story and work towards becoming a Kuoni Insider, with new destination modules rolling out from 2026.
Agents will also gain access to the Kuoni Studio, providing instant downloads of curated marketing assets, and a News Hub for brand updates and insights. Offers will be available to download in multiple formats, making it easy to share deals directly with customers.
Communication has been streamlined through a new Support Desk, including WhatsApp access for fast, personalised help from the trade team.
The platform also introduces Kora, an AI-powered sales coach that currently supports partners selling Kuramathi Maldives, one of Kuoni’s exclusive properties. Kora can answer real-time questions and provide tailored insights, with plans to expand the tool across more destinations.
The aim is to build a data-driven ecosystem that adapts to individual agent needs, delivering relevant content, advice and offers to help partners convert sales more efficiently.
Sarah Weetman, Head of Trade Partnerships, said: “This isn’t just an upgrade – it’s a reimagining of how we show up for trade partners. We’ve listened to what our partners need: smarter tools, easier access to content, and more personalised support. Kuoni Connect delivers all this and demonstrates our commitment to building trust, loyalty and long-term growth with the trade.”
Earlier this year the operator launched new Thai product.
