Jet2.com and Jet2holidays have partnered with SignLive on an initiative that offers callers the option to have their telephone conversations with the airline and tour operator translated into British Sign Language (BSL) in real time.
A qualified online BSL interpreter, part of Jet2’s Assisted Travel Team, will relay the conversation via the SignLive app or web browser. The service is offered for free.
Those wishing to use the service can register with SignLive for free via www.signlive.co.uk. Once they have signed up they can then call Jet2 in the UK, or from abroad, through the community directory.
The new partnership is part of Jet2.com and Jet2holidays’ Assisted Travel Service, which aims to ensure that any customer who needs assistance can request it.
Steve Wilson, Assisted Travel Manager at Jet2.com and Jet2holidays said: “Travel should be accessible to everyone; we are constantly looking at how we make our flights and holidays as easy as possible for all.”
Steph Lotz, General Manager at SignLive said: “Through SignLive, customers can now have meaningful conversations in British Sign Language (BSL), making it easier to plan their holidays with confidence.
“This partnership is a strong example of what’s possible when inclusion is made a priority.”
