easyJet offers more flexibility with Protection Promise

by Jessica Pook

EasyJet and easyJet holidays have launched a ‘Protection Promise’ which allows customers to change their flights without a fee up to two hours before departure.

As part the initiative, customers can choose to transfer free of charge to any flights currently on sale up to the end of September 2022, and to any other destination on the airline’s network, should travel restrictions such as self-isolation in destination or on return to the UK impact their holiday.

easyJet holidays has also enhanced its Covid commitments in line with the anticipated introduction of the green, amber and red traffic light system by the UK Government.

The policy states that should a customer’s package holiday destination be on the amber list, they can change their holiday fee free or cancel it altogether for easyJet holidays credit, right up to 24 hours before departure.

Should holidaymakers’ destinations fall within the red list, customers can take immediate action to change or cancel their holiday fee free, or they can wait to see if the destination moves to the amber or green list. Should the destination stay on the red list, easyJet will cancel and refund customers no later than a week before they are due to travel.

Should the UK Government make any short notice changes or additions to the red list within seven days of travel, easyJet holidays will have to cancel these bookings and customers will be refunded in full.

These new Covid commitments changes will be in place for travel this summer up to September 30, 2021.

Furthermore, should a mandatory hotel quarantine impact a customer’s travel destination this summer, customers can now request a refund for their flight within four weeks before departure if the restriction is still in place - even if their flights are still operating. They will also have the option to transfer their flights to later dates free of charge or request a voucher, up to two hours before departure.

Johan Lundgren, CEO of easyJet said: “Offering more flexibility than ever before means that more Brits can make plans to travel without having to worry about incurring change fees or the expenses of mandatory restrictions, should their trip be impacted.

“We also know that our customers need clarity to be able to make plans and so urge the UK government to provide final details of the testing regime and let the public know the categories countries will be placed into as soon as possible. We believe that safe travel should be possible between the UK and most European countries and so see no reason why most wouldn’t be placed in the green list.”

A recent survey by the airline, which polled 2,000 British holidaymakers, revealed that 61% believe travel to low-risk green list destinations should be restriction and test free.

Half of those surveyed (55%) also said they will not be able to go on holiday this summer if expensive PCR Covid tests, currently costing up to £150, are imposed on passengers to low risk ‘green’ list countries.


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