The app features sophisticated functionality that allows agents to view, amend and cancel existing bookings, while a payment facility has also been added, giving users the flexibility to complete the full hotel search and new booking process via the app.
At the same time, Ace Rooms has upgraded its supporting technology and cloud infrastructure to provide a high-speed response time to app users, and revamped the app design to increase user-friendliness.
In addition to the accommodation booking, payment and reservation management facilities for more than 60,000 properties worldwide, the second generation app also sees the introduction of search and booking functionality for airport transfers at 120 airports.
Ace Rooms Managing Director Paul Pau said the upgraded app reflects Ace Rooms’ commitment to helping agents to provide the very highest service levels to their clients.
“The Covid pandemic reminded many travellers of the importance of booking with a reputable travel agent or operator, and those clients rely on fast, efficient service regardless of office hours,” said Pau.
“Our revamped app is unique in the bedbank sector and gives agents the same functionality and flexibility they would have at their desks. With so many still working remotely, and regularly needing to go the extra mile to maintain superior levels of customer service, we believe it will make a very positive contribution to their business.”
“We’ve put customer service at the heart of our business so they can do the same for their clients,” he added.